Contact Support - Revision history

Efeldman at 20:27, 2 September 2011

2011-09-02T20:27:29Z

Efeldman at 18:22, 1 September 2011

2011-09-01T18:22:52Z

Efeldman at 18:22, 1 September 2011

2011-09-01T18:22:26Z

Efeldman at 18:21, 1 September 2011

2011-09-01T18:21:55Z

Efeldman at 18:21, 1 September 2011

2011-09-01T18:21:30Z

Efeldman: Created page with "{|style="border-width: 1px; border-style: solid; border-color: grey; padding: 3" | style="width: 15em;" |'''Support Hotline''' |516.328.3970 and choose (1) for CNC Products, and ..."

2011-09-01T18:12:41Z

Created page with "{|style="border-width: 1px; border-style: solid; border-color: grey; padding: 3" | style="width: 15em;" |'''Support Hotline''' |516.328.3970 and choose (1) for CNC Products, and ..."

New page

{|style="border-width: 1px; border-style: solid; border-color: grey; padding: 3"
| style="width: 15em;" |'''Support Hotline'''
|516.328.3970 and choose (1) for CNC Products, and then (2) for Technical Support. Support hours are from 8 am EST to 5 pm EST.

|-
|'''Direct Support Email'''
|support@technorouters.com

|}

'''Before contacting tech support, please gather the following information:'''

*Obtain the type of [[Controller box]] you are using
*Obtain the [[Version of the software]] you are using, including the build number
*Obtain the Operating System version you are using (Windows 7, XP, 2000, 98, etc)
*Obtain the accessories and parts your machine is using (Spindle type, etc)

When in doubt about any of these things, take a picture and email it to support.

@@ Line 6: / Line 6: @@
 |'''Support Hotline'''
-|516.328.3970 and choose (1) for CNC Products, and then (2) for Technical Support. Support hours are from 8 am EST to 5 pm EST.
+|516.328.3970 and choose (1) for CNC Products, and then (2) for Technical Support. Support hours are from 8:30 am EST to 5 pm EST.
 |}

@@ Line 3: / Line 3: @@
 |support@technorouters.com
 |-
@@ Line 10: / Line 9: @@
 |}
 '''Before contacting tech support, please gather the following information:'''

@@ Line 1: / Line 1: @@
 {|style="border-width: 1px; border-style: solid; border-color: grey; padding: 3"
-| style="width: 15em;"
+| style="width: 15em;" |'''Direct Support Email'''
-−
 |'''Direct Support Email'''
 |support@technorouters.com
-Email is preferable to phone calls, especially if pictures need to be transferred. Please attempt to seek resolution via email first, if possible.
+|Email is preferable to phone calls, especially if pictures need to be transferred. Please attempt to seek resolution via email first, if possible.
 |-
 |'''Support Hotline'''
 |516.328.3970 and choose (1) for CNC Products, and then (2) for Technical Support. Support hours are from 8 am EST to 5 pm EST.
 |}