FAQ - Revision history

Jbeck at 18:49, 10 December 2010

2010-12-10T18:49:30Z

Jbeck at 18:35, 10 December 2010

2010-12-10T18:35:18Z

Jbeck: Created page with "Here are the top questions our tech support department gets. === Item One === === Another problem === === Help! === === And so on ==="

2010-10-21T14:01:30Z

Created page with "Here are the top questions our tech support department gets. === Item One === === Another problem === === Help! === === And so on ==="

New page

Here are the top questions our tech support department gets.

=== Item One ===

=== Another problem ===

=== Help! ===

=== And so on ===

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 == I'm having trouble with a particular machine model ==
-Once you know the machine model and controller you've got, visit the Hardware Manual section of this site for more information. For example, Stepper DaVinci problems can be resolved by visiting the [[Stepper DaVinci]] page and consulting the Troubleshooting section. A list of all machines and hardware is in the [[Hardware Manual]].
+Once you know the machine model and controller you've got, visit the [[Hardware Manual]] section of this site for more information. For example, Stepper DaVinci problems can be resolved by visiting the [[Stepper DaVinci]] page and consulting the Troubleshooting section. A list of all machines and hardware is in the [[Hardware Manual]].
 == A limit switch has a problem ==
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 This error is most likely caused by a connection to the [[Controller box]]; either your emergency stop is engaged, power is not flowing, or your signal cable is damaged. See the troubleshooting section of the [[Controller box]] page for details on how to solve the problem.

@@ Line 1: / Line 1: @@
-Here are the top questions our tech support department gets.
+If your questions isn't answered here, try the [[Troubleshooting|Knowledge Base]].
-=== Item One ===
+== What machine do I have? ==
-=== Another problem ===
+When you buy a used machine, it can often leave you without paperwork or stickers that define all the components and capabilities of the complete package. To identify what machine you have, take a look through the hardware section of this site. For example, you might look at the [[LC Series]] page to see if the photos match up to yours. There are a few different versions of the LC style machine, and looking through the photos is the best way to identify the model.
-=== Help! ===
+You may also be able to guess the model through the serial number. All machines should come with a sticker on the [[Controller box]] and frame, and the serial number often has the letters "LCP" or "PLSM" in the name, which stands for "LC Plus" and "Plasma", respectively. That may give you a good starting point.
-=== And so on ===
+== What control box do I have? ==