Difference between revisions of "Driver Problems"

Revision as of 14:24, 1 September 2011

Scenario

You are repeatedly getting an error that looks like this:

The error says the system cannot communicate with an axis or the servo controller.

Problem

The computer is unable to communicate with the controller.

Solution

First, identify which Controller box you are using.

LC / LP Control box:

This error with the LC / LP controller means one of the following situations is in play:

• The control box is not powered on or plugged in Verify power
• The cable between the computer is damaged or not plugged in Verify control cable

LC Plus / MP controller / Premium Controller

This error with the LC Plus / MP controller / Premium Controller means one of the following situations is in play:

• The drivers are not installed Verify drivers
• The PCI card is not installed or is damaged. Try reseating the PCI card in another PCI slot if possible.