If your system has a problem, you may be able to track down the solution here. The very large majority of problems are very easy to solve, and all other problems can be solved by our technical support or engineering staff.
|Direct Support Emailfirstname.lastname@example.org|
|Support Hotline||516.328.3970 and choose (1) for CNC Products, and then (2) for Technical Support. Support hours are from 8 am EST to 5 pm EST.|
Email is preferable to phone calls, especially if pictures need to be transferred. Please attempt to seek resolution via email first, if possible. Before contacting support, please have the following information ready: Contact Support
To get started, what type of problem are you having? Does your machine move, or is it stuck? Is there a problem with the PC? Does a software feature not work the way the tutorials say it should? Select the category from the menu below.
Machine Doesn't Move
Yellow Box error Controller Not Enabled
Red Box error Position_Error
Driver Problems, including "Error Communicating with..."
Machine Moves Wrong
Very slow motion while running a file (not jogging)
Very slow jogging that does not stop moving and ends with an "end of travel" error