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If your system has a problem, you may be able to track down the solution here. The very large majority of problems are very easy to solve, and all other problems can be solved by our technical support or engineering staff.

Direct Support Email support@technorouters.com
Support Hotline 516.328.3970 and choose (1) for CNC Products, and then (2) for Technical Support. Support hours are from 8 am EST to 5 pm EST.

Email is preferable to phone calls, especially if pictures need to be transferred. Please attempt to seek resolution via email first, if possible. Before contacting support, please have the following information ready: Contact Support


To get started, what type of problem are you having? Does your machine move, or is it stuck? Is there a problem with the PC? Does a software feature not work the way the tutorials say it should? Select the category from the menu below.

Machine Doesn't Move

Yellow estop thumb.jpg Yellow Box error Controller Not Enabled

Position error thumb.jpg Red Box error Position_Error

Error communicating thumb.jpg Driver Problems, including "Error Communicating with..."

Machine Moves Wrong

Jogging the wrong way

Runaway axis

Very slow motion while running a file (not jogging)

Very slow jogging that does not stop moving and ends with an "end of travel" error

Moves Incorrect Distance

Software Feature Problem

Machine will not work after PC upgrade

Touch-off problem

Jog Buttons Missing

Progress Bar or Current Position is not updated

Computer Problem

Blank monitor

Computer freezes or hangs

Error Messages