From TechnoDocs
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| − | | style="width: 15em;" | + | | style="width: 15em;" |'''Direct Support Email''' |
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| − | |'''Direct Support Email''' | + | |
|support@technorouters.com | |support@technorouters.com | ||
| − | Email is preferable to phone calls, especially if pictures need to be transferred. Please attempt to seek resolution via email first, if possible. | + | |Email is preferable to phone calls, especially if pictures need to be transferred. Please attempt to seek resolution via email first, if possible. |
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|'''Support Hotline''' | |'''Support Hotline''' | ||
|516.328.3970 and choose (1) for CNC Products, and then (2) for Technical Support. Support hours are from 8 am EST to 5 pm EST. | |516.328.3970 and choose (1) for CNC Products, and then (2) for Technical Support. Support hours are from 8 am EST to 5 pm EST. | ||
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Revision as of 11:22, 1 September 2011
| Direct Support Email | support@technorouters.com | Email is preferable to phone calls, especially if pictures need to be transferred. Please attempt to seek resolution via email first, if possible. |
| Support Hotline | 516.328.3970 and choose (1) for CNC Products, and then (2) for Technical Support. Support hours are from 8 am EST to 5 pm EST. |
Before contacting tech support, please gather the following information:
- Obtain the type of Controller box you are using
- Obtain the Version of the software you are using, including the build number
- Obtain the Operating System version you are using (Windows 7, XP, 2000, 98, etc)
- Obtain the accessories and parts your machine is using (Spindle type, etc)
When in doubt about any of these things, take a picture and email it to support.