|Direct Support Emailfirstname.lastname@example.org|
|Support Hotline||516.328.3970 and choose (1) for CNC Products, and then (2) for Technical Support. Support hours are from 8:30 am EST to 5 pm EST.|
Email is preferable to phone calls, especially if pictures need to be transferred. Please attempt to seek resolution via email first, if possible.
Before contacting tech support, please gather the following information:
- Obtain the type of Controller box you are using
- Obtain the Version of the software you are using, including the build number
- Obtain the Operating System version you are using (Windows 7, XP, 2000, 98, etc)
- Obtain the accessories and parts your machine is using (Spindle type, etc)
When in doubt about any of these things, take a picture and email it to support.